Facebook Redux: Who doesn’t love a happy ending?
Late last week, we had a bit of a misunderstanding with Facebook. We probably jumped the gun and ended up rendering the title of the post a bit hypocritical, as many of you pointed out. We should have reached out to Facebook first to find out how this happened, but we were pissed off and wanted to tell the world. It’s not easy to get in touch with Facebook, and we were in no mood to sift through their site to figure it out. Apparently, we could have emailed them at firstname.lastname@example.org.
As it turns out, Facebook didn’t even know they did anything wrong. EGOTableViewPullRefresh made it’s way into Three20 by way of a fork merge from a third party. This obviously doesn’t excuse Facebook, since they are responsible for their repository, but it does explain how it happened.
Within hours of our post going up, Jeff and David from Facebook’s Open Source team became aware of the mix up and reached out to us resolved the issue quickly. All in all, we were pretty happy with the resolution. We received credit for our code in three20, and we helped make Facebook’s iPhone app just a little bit better.
Facebook didn’t stop there though, David reached out to me again this week and send me a Facebook Swag Pack:
At the end of the day, Facebook screwed up, but did everything right to resolve it, and then went beyond that by sending us from free Facebook swag. We’re definitely sorry for how we initially handled this situation as well, since it’s clear now we could have avoided this by simply getting in touch with Facebook right away.
So thank you Facebook, you guys definitely have common courtesy!